Kitchen Harbor

Shipping, Returns & Refund Policy

Last Updated: September 23, 2026

At Kitchen Harbor, we want your shopping experience to be straightforward and dependable. Because many of our products are shipped directly from our suppliers and their fulfillment warehouses, shipping times, carriers, return locations, and certain return requirements may vary by product.

Please review the following policy before placing your order.

Shipping & Order Fulfillment

Kitchen Harbor works with third-party suppliers and fulfillment partners to ship products directly to our customers.

Orders may be shipped from different warehouses depending on the product, supplier, inventory availability, and delivery destination. Because of this, products ordered together may arrive in separate packages and at different times.

Shipping costs associated with our current supplier products are generally incorporated into our product pricing. If a separate shipping charge applies to an order, it will be clearly displayed during checkout before you complete your purchase.

Kitchen Harbor will not add undisclosed shipping charges to an order after it has been placed.

Shipping and Delivery Times

Estimated delivery times may vary depending on:

• The product ordered
• Supplier processing time
• Warehouse location
• Customer delivery address
• Shipping carrier
• Inventory availability
• Weather conditions
• Holidays
• Transportation disruptions
• Customs or import processing when applicable
• Other circumstances outside the reasonable control of Kitchen Harbor

Any delivery date or delivery range provided is an estimate and not a guaranteed delivery date unless specifically stated otherwise.

We make every reasonable effort to work with our suppliers and shipping carriers to have orders delivered promptly.

Tracking Information

When tracking information is available, it will be provided to the customer after the order has been processed and shipped.

Please allow time for a carrier's tracking system to update after a shipping label or tracking number has been created.

If an order contains products from more than one supplier or warehouse, you may receive multiple tracking numbers and separate deliveries.

If tracking information is invalid or has not updated for more than 7 business days, please contact Kitchen Harbor so we can investigate the shipment with the supplier or carrier.

If your order is 10 days or more beyond the estimated delivery period, please contact us so we can investigate the delay.

Packages Marked Delivered but Not Received

If your tracking information shows that a package was delivered but you cannot locate it, please:

1. Check around your property and delivery area.
2. Check with other members of your household.
3. Check with neighbors when appropriate.
4. Verify that the shipping address on your order was correct.
5. Contact the shipping carrier if additional delivery information is available.

If the package still cannot be located, contact Kitchen Harbor promptly. We will work with the supplier and/or shipping carrier to determine what occurred and what options may be available.

A carrier's confirmation of delivery may be considered when determining eligibility for a replacement or refund.

Returns, Refunds & Replacement Requests

Return, refund, and replacement requests must be submitted to Kitchen Harbor within 25 calendar days of the carrier-recorded delivery date.

Please contact Kitchen Harbor before returning any merchandise.

Because products may come from different suppliers and warehouses, the correct return address may be different from the address shown on the original shipping package.

Do not return merchandise to the sender address shown on the package unless Kitchen Harbor specifically instructs you to do so.

Kitchen Harbor must first provide return authorization and the appropriate return instructions, return address, or prepaid return label when applicable.

Unauthorized returns may not qualify for a refund.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact Kitchen Harbor as soon as possible and within the 25-calendar-day request period.

We may ask you to provide:

• Your order number
• A description of the problem
• Photographs of the product
• Photographs of the packaging
• Photographs of shipping labels
• Video showing the defect when reasonably necessary
• Information about missing or incorrect parts

Please keep the product and its original packaging while your claim is being reviewed.

Depending on the circumstances and the applicable supplier policy, Kitchen Harbor may offer an appropriate resolution such as:

• A replacement product
• Replacement parts
• A full refund
• An appropriate partial refund

You will not normally be responsible for authorized return shipping when the product was damaged, defective, incorrectly shipped, or otherwise the responsibility of Kitchen Harbor or our supplier.

Missing Items or Parts

If an item, accessory, component, or part is missing from your order, please contact us within the 25-calendar-day request period.

Please provide photographs of the product, packaging, shipping label, and contents when requested so we can document the claim with the supplier.

When appropriate, we may arrange for the missing item or part to be shipped or provide another suitable resolution.

Change-of-Mind Returns

Requests to return a correctly shipped, non-defective product because you changed your mind, ordered the wrong item, no longer want the product, or for another preference-based reason are reviewed according to the applicable supplier's return policy and are not guaranteed.

When a change-of-mind return is approved, the item generally must be:

• Unused
• Unwashed
• Unassembled, when applicable
• Undamaged
• In resalable condition
• In its original packaging with accessories, manuals, components, and other included materials

The customer is normally responsible for return shipping costs for approved change-of-mind returns unless Kitchen Harbor states otherwise.

A supplier may also impose a restocking or repacking charge on certain approved returns. If such a fee applies, Kitchen Harbor will disclose it before the return is completed. Any restocking or repacking fee charged through Kitchen Harbor will not exceed 35% of the order price.

Non-Returnable Products

Certain products may not be eligible for return because of health, hygiene, safety, supplier restrictions, product condition, customization, or other legitimate reasons.

Examples may include products that have been:

• Used
• Washed
• Damaged after delivery
• Modified
• Improperly assembled
• Returned without required components or packaging
• Otherwise rendered unsuitable for resale

Certain personalized, customized, clearance, final-sale, hygiene-sensitive, or similar products may also be non-returnable when clearly identified as such before purchase.

Nothing in this section limits any rights available to a customer under applicable law for defective, damaged, incorrectly supplied, or otherwise legally nonconforming merchandise.

Return Authorization and Shipping

Once Kitchen Harbor approves a return, we will provide applicable return instructions.

Unless otherwise stated, an approved return must be shipped or tendered to the carrier within 10 calendar days after return authorization.

Customers should retain the return tracking number and shipping receipt until the return and refund have been completed.

Kitchen Harbor is not responsible for unauthorized returns or merchandise shipped to an incorrect return address.

Refunds

After an approved return is received and accepted by the applicable supplier or fulfillment facility, Kitchen Harbor will process the applicable refund.

When a physical return is not required, a refund may be processed after the claim has been approved.

Kitchen Harbor will normally initiate an approved refund within approximately 3 business days after final approval or confirmation that the return requirements have been satisfied.

Refunds are generally issued to the original method of payment.

After Kitchen Harbor initiates the refund, your bank, credit card company, PayPal, Stripe, or other payment provider may require additional processing time. Depending upon the financial institution, it may take approximately 5–10 business days for the credit to appear.

Kitchen Harbor does not control processing times imposed by banks or payment providers.

Original shipping charges, return shipping charges, restocking fees, or other applicable charges may not be refundable when the return is based solely upon customer preference or another reason for which the customer is responsible.

Partial Refunds

In some situations, a partial refund may be appropriate instead of a full refund or replacement.

Examples may include a minor cosmetic issue, missing component, packaging damage that does not affect the product, or another situation in which the customer agrees that a partial refund provides a reasonable resolution.

Any partial refund will be discussed with the customer before the matter is considered resolved.

Replacements and Exchanges

Because products are fulfilled by different suppliers and warehouses, traditional direct exchanges may not always be available.

When an exchange is appropriate, Kitchen Harbor may arrange a replacement rather than requiring the customer to place a new order.

Once a replacement or redelivery has been approved and inventory is available, Kitchen Harbor will generally attempt to have the replacement order processed within approximately 5 business days.

Actual delivery time will depend upon the supplier, warehouse, carrier, and destination.

Order Cancellations

If you need to cancel an order, contact Kitchen Harbor as soon as possible.

We will attempt to stop the order before it has been processed or shipped. However, because orders may be transmitted to our suppliers quickly, cancellation cannot be guaranteed once fulfillment has begun.

If an order has already shipped, it may need to be handled as a return under the applicable portions of this policy.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an address error, contact Kitchen Harbor immediately. We will attempt to correct the address before shipment, but changes cannot be guaranteed after an order has entered fulfillment.

Additional shipping, redelivery, return-to-sender, or supplier charges resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility.

Refused or Unclaimed Packages

If a customer refuses delivery, fails to collect a shipment, or otherwise causes a package to be returned without first receiving authorization from Kitchen Harbor, any shipping, return shipping, redelivery, supplier, or related charges resulting from that action may be deducted from the refund or charged to the customer when permitted by law.

Please contact Kitchen Harbor before refusing a shipment whenever possible so we can determine the appropriate procedure.

Shipping Delays Outside Our Control

Kitchen Harbor is not responsible for unavoidable delays caused by shipping carriers, severe weather, natural disasters, labor disruptions, transportation interruptions, customs processing, government actions, supplier delays, or other circumstances beyond our reasonable control.

However, we will make reasonable efforts to assist customers when a shipment is substantially delayed and to work with our suppliers or carriers toward an appropriate resolution.

Policy Updates

Kitchen Harbor works with multiple suppliers, fulfillment facilities, and shipping carriers whose policies, procedures, shipping methods, return requirements, and service terms may change from time to time.

Kitchen Harbor reserves the right to update this Shipping, Returns & Refund Policy when reasonably necessary to reflect changes in supplier policies, shipping carrier policies, products, fulfillment procedures, business operations, or applicable legal requirements.

The most current version of this policy will be posted on the Kitchen Harbor website and will include the date it was last updated.

Any changes will be applied in accordance with applicable law and will not be used to improperly eliminate rights that applied to an order when it was placed.

Need Assistance?

If you have a question about an order, shipment, return, refund, damaged product, or replacement, please contact Kitchen Harbor before sending merchandise anywhere.

Kitchen Harbor
Customer Service
Email: mykitchenharborco@gmail.com

Please include your name, order number, and a brief description of the issue so we can assist you as quickly as possible.

Our Commitment

Kitchen Harbor values our customers and wants every purchase to be handled fairly and professionally.

When a problem occurs, our goal is to work with you, our suppliers, and our shipping partners to reach an appropriate resolution while keeping the process as straightforward as possible.

Thank you for shopping with Kitchen Harbor — Welcoming Home.